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Customer Journey Mapping is a process for understanding about how a customer feels and how the customer interacts with your business from start to finish, whether this is in-store, online or over the telephone.
Every business wants to ensure the customer has the best experience possible, but many businesses don't understand the customer journey.
In order to help your customers have a great interaction with your business, it's important to ensure that all your staff are working to the same agreed processes.
If for example your business doesn't document all it's processes, this means that there is potential for errors, customers could end up receiving a completely different experience and different answers to their query
Do you really know what goes on in your business? Do you understand the real experience your customers recieve when interacting with your business?
Our undercover Mystery Shopping Services can help you find out the real experience that customers get when doing business with you.
We can support your business by handling various tasks that you need help with .
Do you have a business idea? Looking to sack your boss and start your own business?
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