WELCOME TO LAROCA CONSULTANCY

We help brands improve customer experience and customer loyalty through tried and tested methodology.

Here at Laroca Consultancy, we work with your business to understand your customers current journey and experience, we interpret data from your customers feedback to identify the top problems your customers face when interacting with your business. Using the data we will transform how you care for your customers, to improve your customers experience and create and increase customer loyalty.

Get in touch with us to see how we can help you drive your business forward.

OUR SERVICES

• Icon One Customer Journey MappingCustomer Journey Mapping is a process for understanding about how a customer feels and how the customer interacts with your business from start to finish, whether this is in-store, online or over the telephone.

  Every business wants to ensure the customer has the best experience possible, but many businesses don't understand their customer journey.

• Icon Two Technical Process WritingIn order to help your customers have a great interaction with your business, it's important to ensure that all your staff are working to the same agreed processes.

  If for example your business doesn't document all it's processes, this means that there is potential for errors, customers could end up receiving a completely different experience and different answers to their query.

• Icon Three Mystery Shopping ServicesDo you really know what goes on in your business? Do you understand the real experience your customers recieve when interacting with your business?

  Our undercover Mystery Shopping Services can help you find out the real experience that customers get when doing business with you.

• Icon Four Business ConsultancyWe provide expert business consultancy services which drives effective business growth to your business.

  We work with small, medium and large businesses providing effective business solutions to build your business for growth.

• Icon Five Interim Services We can support your business by undertaking Interim services that supports your business for success.

  - Turnaround Management
  - Business Development
  - Leadership

  ... and much more

• Icon Six Customer Service TrainingTo get the best out of your team, you have to give them effective best practice, customer experience training.

  We are here to help guide your team and to ensure every one of your customers has the best customer experience.

  We offer a no-jargon, open and honest training to businesses who are in need of support.

Get In Touch

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