WELCOME TO LAROCA CONSULTANCY

OUR SERVICES

• Icon One Customer Journey MappingCustomer Journey Mapping is a process for understanding about how a customer feels and how the customer interacts with your business from start to finish, whether this is in-store, online or over the telephone.

  Every business wants to ensure the customer has the best experience possible, but many businesses don't understand their customer journey.

• Icon Two Technical Process WritingIn order to help your customers have a great interaction with your business, it's important to ensure that all your staff are working to the same agreed processes.

  If for example your business doesn't document all it's processes, this means that there is potential for errors, customers could end up receiving a completely different experience and different answers to their query.

• Icon Three Mystery Shopping ServicesDo you really know what goes on in your business? Do you understand the real experience your customers recieve when interacting with your business?

  Our undercover Mystery Shopping Services can help you find out the real experience that customers get when doing business with you.

• Icon Four Business ConsultancyWe provide expert business consultancy services which drives effective business growth to your business.

  We work with small, medium and large businesses providing effective business solutions to build your business for growth.

• Icon Five Interim Services We can support your business by undertaking Interim services that supports your business for success.

  - Turnaround Management
  - Business Development
  - Leadership

  ... and much more

• Icon Six Business Startup Mentor Do you have a business idea? Looking to sack your boss and start your own business?

  We here to help guide your business from conception to launch. Maybe you have a business idea but don't know how to make it a reality.

  We offer a no-jargon, open and honest mentorship to individuls who are in need of support.

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