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As with any successful customer centric business, your employees will play a pivotal part in the success of your business and any changes to the customer experience processes, it is therefore important that you have employee buy-in to the changes you are wanting to make. 

In any business there are some employees who fear change and often with good reason, after all, no employee is going to like change if it means their job is at risk as a result of the change, it is therefore imperative that employees are engaged with at all times through any business changes. You must allow them to ask questions and don't just dismiss their questions or concerns, it's important to list and address their concerns. 

How do we engage with your employees?

At Laroca, we firstly use an assessment tool to understand how each of your employees learns in the most effective way. Afterall, there are 4 different learning styles, so to fully engage with your staff it's important we identify how they learn best.

By doing this assessment it allows us to look at how best to roll out any changes within a specific team or the wider business, this will help ensure everyone is fully engaged. 

The second assessment we do is to establish what your employees really think about the job they do and for the business they work for. It looks at things like;

1) How valued do they feel?
2) How supported do they feel?

And much more. We then use data from both the assessments to highlight any areas of concern, and allows us to put in place any training or development that needs to be put in place, to ensure your employees are most engaged.  

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If you need help understanding your employee engagement better, please get in touch today and let's see how we can help.


Here are some free Employee Engagement tools, to help you get the best out of your employees.


How many times have you run a training session and found some people in your team perform really well and others don't? That's because people learn differently.

There are 4 recognised learning styles and each person will belong to one specific learning style, this questionnaire allows you to identify which learning group each of your employees belongs to. Understanding how your employees learn best is an important step to get the best performance from your employees.



Feedback is king in knowing how satisfied your employees are that are working within your business, yet many business owners never ask for feedback. Why? Surely you want to create a satisfied and engaged workforce? Afterall, a happy workforce will improve employee engagement, customer interactions, which leads to improved customer experiences, and happy customers.

Download our free Employee Satisfaction Survey and understand how your employees are feeling and then use this to improve employee satisfaction. 


Telephone Number 07845 685 149